Terms and Conditions

Last updated: 01.08.2023


Meaning of definitions 


In these Terms and Conditions, here are the meanings of the following definitions, which will be constantly used in the text:


“Account” – a customer account created by you using your personal details to enable you to play any of the games on the website http://amerio.bet/.


“Customer/Player/You” – the user of our betting and gaming products


“Us/we/our/company”http://amerio.bet/ a registered trademark that is operated and administered by the company Millhouse B.V. registered in Curacao with company registration number 164290, having its registered address at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao, licensed to conduct online gaming operations by the Government of Curaçao under the Curaçao eGaming, license No. 1668/JAZ. Millhouse B.V. for the provision of online games of chance.




1. Introduction


These terms and conditions and the documents referred to below (the "Terms") apply to the use of the current website (the "Website") and its related or connected services (collectively, the "Service").


You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you - our customer (the "Customer") and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account ("Account"), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.


The Service is owned by Millhouse B.V., a private limited company registered in Curacao with company registration number - 164290, with a registered address at Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Willemstad, Curaçao ("Company"), licensed in Curaçao under Curaçao eGaming license # - 1668/JAZ for the provision of online games of chance.


2. General Terms


We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled before the changed Terms take effect will be subject to the pre-existing Terms.


3. Your Obligations


You acknowledge that at all times when accessing the Website and using the Service:


3.1. You are over 18, or the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents from you at any time.

3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.

3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or any person within such country is prohibited. It is your sole responsibility to ensure that your use of the Service is legal.

3.4. You may not use a VPN, proxy, or similar services or devices that mask or manipulate the identification of your actual location.

3.5. You are the authorized user of the payment method you use.

3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such fee to be changed by a third party.

3.7. When placing bets, you may lose some or all of your money deposited to the Service following these Terms, and you will be fully responsible for that loss.

3.8. When placing bets, you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.

3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your behalf as a private individual in a personal capacity.

3.10. You must not use either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.

3.11. You must generally act in good faith concerning us of the Service at all times and for all bets made using the Service.

3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.


4. Restricted use


4.1. You must not use the Service:


4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you are acting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you);

4.1.2. If you reside in a country in which access to online gambling to its residents or any person within such country is prohibited.

4.1.3. If you are a resident of one of the following countries or accessing the Website from one of the following countries:

  • The United States of America and its territories,
  • France and its territories,
  • Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten,
  • Australia and its territories,
  • The United Kingdom of Great Britain and Northern Ireland,
  • Spain

4.1.4. To collect nicknames, email addresses, and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails, or the unauthorized framing of, or linking to, the Service);

4.1.5. to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;

4.1.6. to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;

4.1.7. in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service to obtain a dishonest advantage;

4.1.8. to scrape our odds or violate any of our Intellectual Property Rights; or

4.1.9. for any unlawful activity whatsoever.


4.2. You cannot sell or transfer your Account to third parties, nor can you acquire a player account from a third party.

4.3. You may not, in any manner, transfer funds between player accounts.

4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.

4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the Account (s) will be immediately terminated, and all bonuses/winnings will be forfeited.


5. Registration


You agree that at all times when using the Service:


5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.

5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. To start betting on the Service or withdraw your winnings, we may require you to become a verified Customer, which includes passing certain checks. You may be required to provide valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to a picture ID (copy of passport, driver's license, or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done by the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out in the payment section of our Website.

5.3. You have to provide accurate contact information, inclusive of a valid email address ("Registered Email Address"), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive necessary Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Addresses. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address, and to advise the Company of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. The Company shall not be liable for any damages or losses deemed or alleged to have resulted from communications between Company and the Customer using the Registered Email Address. Any Customer not having an email address reachable by Company will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities, who may also take action against you.

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/or third parties operating on your behalf.

5.5. To ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any other personal information be obtained via third-party sources, we will inform you about the data obtained.

5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that you have made bets, deposits, and withdrawals. We advise you to change your password regularly and never disclose it to any third party. It is your responsibility to protect your password, and any failure to do so shall be at your sole risk and expense. You may log out of the Service at the end of each session. If you believe any of your Account Information is being misused by a third party, your Account has been hacked into, or a third party has discovered your password, you must notify us immediately. You must notify us if your Registered Email Address has been hacked; we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime, you are responsible for all activity on your Account, including third-party access, regardless of whether or not you authorized their access.

5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of screen capture (or other similar methods), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.

5.8. When registering, you will receive the possibility to use all currencies available on the Website. Those will be the currencies of your deposits, withdrawals, and bets placed and matched into the Service as set out in these Terms. Some payment methods do not process in all currencies. In such cases, a processing currency will be displayed, along with a conversion calculator available on the page.

5.9. We are under no obligation to open an Account for you, and our Website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you, and should we refuse to open an Account for you; we are under no obligation to provide you with a reason for the refusal.

5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you for us to comply with our regulatory and legal obligations.


6. Your Account


6.1. Accounts could use several currencies; in this case, all Account balances and transactions appear in the currency used for the transaction.

6.2. We do not give credit for the use of the Service.

6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your Account (including the deposit).

6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will, however, be honored.

6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed fraudulently to circumvent our betting limits and/ or our system regulations.

6.6. If any amount is mistakenly credited to your Account, it remains our property. When we become aware of any such mistake, we shall notify you, and the amount will be withdrawn from your Account.

6.7. If for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.

6.8. You must inform us as soon as you become aware of any errors concerning your Account.

6.9. Please remember that betting is purely for entertainment and pleasure, and you should stop as soon as it stops being fun. Do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE, and this request will take effect within 24 hours from the moment of its receipt. In this case, your Account will be disabled until further notice, and you won’t be able to log in to it.

6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of the value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights, and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes, however, is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form

6.11. Should you wish to close your Account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.


7. Inactive Accounts


7.1. We will charge you a fee of €5 (or currency equivalent) per calendar month (Inactive Account Fee) if:

you have not logged into your Account or logged out from your Account, used the Service, or made any bet in any section of the Service for twelve consecutive months or more (Account Activity);

and your Account is in credit.

7.2. You will be notified that we will start charging you the fees on the eleventh month of inactivity, and you will always have the option to log in and withdraw your funds.

7.3. The Inactive Account Fee will be withdrawn from your Account monthly to the extent that your Account remains in credit and only for the period during which there remains no Account Activity after the initial twelve-month period has passed. If the Inactive Account Fee is due to be withdrawn from your Account and the balance of your Account is less than €5 (or equivalent currency), the Inactive Account Fee shall comprise the remaining funds in your Account.


8. Deposit of Funds


8.1. All deposits should be made from an account or payment system, or credit card that is registered in your name. Any deposits made in any other currency will be converted using the daily exchange rate obtained from oanda.com or at our own bank's or our payment processor's prevailing rate of exchange, following which your Account will be deposited accordingly. Note that some payment systems may apply additional currency exchange fees, which will be deducted from the sum of your deposit.

8.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases, we absorb transaction fees for deposits to your http://amerio.bet/ Account. You are responsible for the bank charges that you may incur due to depositing funds with us.

8.3. Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. Suppose you deposit funds by either a credit card or a debit card. In that case, your Account will only be credited if we receive an approval and authorization code from the payment issuing institution. If your card issuer gives no such authorization, your Account will not be credited with those funds.

8.4. You agree to fully pay all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits. In any such event, you will refund and compensate us for such unpaid deposits, including any expenses incurred by us in the process of collecting your deposit. You agree that any winnings from wagers utilizing those charged back funds will be forfeited. You acknowledge and agree that your player account is not a bank account and is therefore not guaranteed, insured, or otherwise protected by any deposit or banking insurance system or by any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction. Furthermore, the player account does not bear interest in any of the funds held in it.

8.5. If you decide to accept any of our promotional or bonus offers by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.

8.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.

8.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.

8.8. Internet Gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to deposit on this site. It is your responsibility to know the laws concerning online gambling in your country of domicile.


9. Withdrawal of Funds


9.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request per our withdrawal conditions. The minimum withdrawal amount per transaction is € 10 (or equivalent in other currencies) except for an account closure, in which case you may withdraw the entire balance.

9.2. There are no withdrawal commissions if you roll over (wager) the deposit at least one time. Otherwise, we are entitled to deduct an 8% fee with a minimum sum of 4 euros (or equivalent in your account currency) to combat money laundering.

9.3. We reserve the right to request a photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call, etc.) for identity verification before granting any withdrawals from your Account. We also reserve our rights to perform identity verification at any time during the lifetime of your relationship with us.

9.4. All withdrawals must be made to the original debit, credit card, bank account, or method of payment used to make the payment to your Account. We may, and always at our discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.

9.5. Should you wish to withdraw funds but your Account is either inaccessible, dormant, locked, or closed, please get in touch with our Customer Service Department.

9.6. In cases when your balance is at least ten times larger than the total sum of your deposits, you will be limited to € 5,000 (or currency equivalent) for withdrawal per month. In other cases, the maximum withdrawal amount per month is € 10,000.

9.7. Please note that we cannot guarantee successful processing of withdrawals or refunds if you breach the Restricted use policy stated in Clauses 3.3 and 4.


10. Payment Transactions and Processors


10.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such fee to be changed by a third party to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial, or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right also to impose an administration fee of €50, or currency equivalent per charge-back, denial, or reversal of payment you make.

10.2. We reserve the right to use third-party electronic payment processors and or merchant banks to process payments made by you, and you agree to be bound by their terms and conditions, providing they are made aware to you, and those terms do not conflict with these Terms.

10.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.


11. Errors


11.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors. We reserve the right to void all games/bets in question and take any other action to correct such errors.

11.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if, as a result of human error or system problems, a bet is accepted at an odd, that is: materially different from those available in the general market at the time the bet was made; or incorrect, given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or withdraw a wager made after an event has started.

11.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.


12. Rules of Play, refunds and cancellations


12.1. The winner of an event will be determined on the date of the event's settlement, and we will not recognize protested or overturned decisions for wagering purposes.

12.2. All results posted shall be final after 72 hours, and no queries will be entertained after that period. Within 72 hours after results are dispatched, we will only reset/correct the results due to human error, system error, or mistakes made by the referring results source.

12.3. If a match result is overturned for any reason by the governing body of the match within the payout period, then all money will be refunded.

12.4. If a draw occurs in a game where a draw option is offered, all stakes on a team win or will be lost. If a draw option is not provided, then everyone receives a refund in the outcome of a draw on the match. And if a draw option has not been made available, then extra time will count if played.

12.5. If a result cannot be validated by us, for instance, if the feed broadcasting the event is interrupted (and cannot be verified by another source), then at our election, the wagers on that event will be deemed invalid and wagers refunded.

12.6. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.

12.7. Customers are solely responsible for their Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.

12.8. A matchup will have action as long as the two teams are correct, regardless of the League header in which it is placed on our Website.

12.9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a game is suspended or postponed and not resumed within 72 hours from the actual scheduled start time, the match will have no action, and wagers will be refunded. The exception is any wager on whether a team/player advances in a tournament or wins the contest, which will have action regardless of a suspended or postponed match.

12.10. If we post an event with an incorrect date, all wagers have action based on the date announced by the governing body.

12.11. If a team is using stand-ins, the result is still valid as it was the team's choice to use the stand-ins.

12.12. The Company reserves the right to remove events, markets, and any other products from the Website.

12.13. An in-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES


13. Communications and Notices


13.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.

13.2. All communications and notices to be given under these Terms by us to you shall unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be at our sole and exclusive discretion.

13.3. All communications and notices to be given under these Terms by either you or we shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.

13.4. From time to time, we may contact you by email to offer you information about betting, unique promotional offerings, and other information from http://amerio.bet/. You agree to receive such emails when you agree to these Terms when registering at the Website. You can choose to opt out of receiving such promotional offerings from us at any time by submitting a request to Customer Support.


14. Matters Beyond Our Control


We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as an act of God; trade, or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.


15. Liability





16. Gambling by those who is Under Age


16.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended (locked) to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If you have found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the appropriate time, or (c) have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies:

  • all winnings currently or due to be credited to your Account will be retained;
  • all winnings gained from betting through the Service while under age must be paid to us on demand (if you fail to comply with this provision, we will seek to recover all costs associated with recovery of such sums); and/or
  • any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your http://amerio.bet/ account, which we covered.

16.2. This condition also applies to you if you are over the age of 18 years. Still, you are placing your bets within a jurisdiction that specifies a higher age than 18 years for legal betting, and you are below that legal minimum age in that jurisdiction.

16.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary to investigate the matter, including informing the relevant law enforcement agencies.


17. Fraudulent activities


17.1. Fraudulent activity can be grounds for blocking users. It includes but is not limited to:

  • working with other players for profit;
  • using methods of cheating to win;
  • fraud with other online Casinos and/or payment providers;
  • making chargeback using credit cards; 
  • providing false information, such as false personal data;
  • other types of cheating.

17.2. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or unlawful acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand all costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.


18. Intellectual Property


18.1. Any unauthorized use of our name and logo may result in legal action being taken against you.

18.2. As between you and us, we are the sole owners of the rights in and to the Service, our technology, software, and business systems (the "Systems"), as well as our odds.

 You must not use your profile for your commercial gain (such as selling your status update to an advertiser); when selecting a nickname for your account, we reserve the right to remove or reclaim it if we believe it appropriate.

18.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks"), and/or our odds in connection with any product or Service that is not ours, that in any manner is likely to confuse customers or in public or that in any way disparages us.

18.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title, or interest in or to the Systems or the Marks, and all such rights, license, title, and interest retained explicitly by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorized use or reproduction may result in legal action being taken against you.


19. Your License


19.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable, and non-sublicensable license to access and use the Service for your personal, non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.

19.2. Save in respect of your content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website. No information or content on the Service or made available to you in connection with the Service may be modified or altered, merged with other data, or published in any form including, for example, screen or database scraping and any other activity intended to collect, store, reorganize or manipulate such information or content.

19.3. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights, which may subject you to civil liability and/or criminal prosecution.


20. Your Conduct and Safety


20.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection in addition to that and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited ("Prohibited Behaviour").

20.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities, and/or us concerning you having engaged in Prohibited Behaviour.

20.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:

  • promote or share information that you know is false, misleading, or unlawful;
  • conduct any unlawful or illegal activity, such as but not limited to any action that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party's privacy or other rights, or that creates or spreads computer viruses;
  • harm minors in any way;
  • transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
  • transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party's copyright, trademark, or other intellectual property and proprietary rights;
  • transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware;
  • interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating, or redirecting the communication protocols used by us, creating or using cheats, mods or hacks, or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
  • retrieve or index any information from the Service using any robot, spider, or other automated mechanisms; 
  • participate in any activity or action that, in the sole and entire unfettered discretion of us, results or may result in another Customer being defrauded or scammed; transmit or make available any unsolicited or unauthorized advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spam", chain letters, pyramid schemes or other forms of solicitations; create Accounts on the Website by automated means or under false or fraudulent pretenses; 
  • impersonate another Customer or any other third party, or any other act or thing did that we reasonably consider being contrary to our business principles.

The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. We reserve the right to investigate and to take all such actions as we in our sole discretion deem appropriate or necessary under the circumstances, including without limitation deleting the Customer's posting(s) from the Service and/or terminating their Account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in Prohibited Behaviour, with or without notice to such Customer or third party.


21. Links to Other Websites


The Service may contain links to third-party websites that are not maintained by, or related to, us and over which we have no control. Links to such websites are provided solely as a convenience to Customers and are in no way investigated, monitored, or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility, and usefulness. Accordingly, when accessing such websites, we recommend that you should take the usual precautions when visiting a new website, including reviewing their privacy policy and terms of use.


22. Complaints


22.1. If you have any concerns or questions regarding these Terms, you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communication with us.


22.3. If a Customer is not satisfied with how a bet has been settled, then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavors to respond to queries of this nature within a few days (and in any event, we intend to respond to all such queries within 28 days of receipt).

22.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible for their Account transactions.

22.5. In the event of a dispute arising between you and us, our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to get an agreed resolution with you, the matter will be escalated to our management.

22.6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to complain to our licensing body, Gaming Services Provider N.V.  


23. Assignment


Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without our prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party, provided such a third party can provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.


24. Severability


Suppose any provision of these Terms is deemed by any competent authority to be unenforceable or invalid. In that case, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.


25. Breach of These Terms


Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case, without giving you prior notice if, in our reasonable opinion, you breach any material term of these Terms. Information of any such action taken will, however, be promptly provided to you.


26. General Provisions


26.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

26.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa, and words importing persons shall have individuals, partnerships, associations, trusts, unincorporated organizations, and corporations.

26.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.

26.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood, and agreed to each paragraph of these Terms. As a result, you, as a result of this, irrevocably waive any future argument, claim, demand, or proceeding to the contrary of anything contained in these Terms.

26.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

26.6. Governing Law. The law governs these Terms in force in Curaçao.

26.7. Entire agreement. These Terms constitute the entire agreement between you and us for your access to and use of the Service and supersede all other prior agreements and communications, whether oral or written, for the subject matter hereof.



27. NetEnt Restrictions


27.1 Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses. Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
27.2. Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
27.3. Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
27.3.1. In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
27.3.2. In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
27.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
27.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
27.3.5. In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
27.4 Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland,Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.