Last Updated: 04.10.2024
Accounts, Deposits, Payouts, Refunds & Bonuses

1. Your account on amerio.bet

1.1. Registration and opening of an account on amerio.bet
1.1.1. In order to take part in the game of amerio.bet on real money, you must register and make a deposit into your playing account ("Account").
1.1.2. amerio.bet shall be entitled to appoint providers of payment systems, which will act, receive funds and carry out the payment on behalf of amerio.bet.
1.1.3. You can have only one user account and the playing account on amerio.bet. If you try to create more than one user account on amerio.bet, we reserve the right to block or terminate any of your playing and user accounts or all of your playing and user accounts. amerio.bet has the right to remain one playing account and user account open at its own discretion. You are allowed to withdraw all game funds from the blocked account.
1.1.4. If you notice that you have more than one account on amerio.bet under different names, you must immediately notify amerio.bet at support@amerio.bet.
1.1.5. The request to open an account on amerio.bet is made by completing the registration form and sending it to amerio.bet online. amerio.bet reserves the right to refuse to open an account.
1.1.6. You must enter all mandatory information in a registration form, namely, to confirm your identity, specify the address and contact information, including a valid email address, place of residence, the relevant payment information; all of this information must be correct and valid. You are solely responsible for the accuracy, completeness and correctness of the information provided by you, and thus confirm and assure amerio.bet that the information provided by you is true, complete and correct. You are hereby informed that amerio.bet conducts the verification procedure of players placing deposits, both independently and with the involvement of third parties, and if you provide false or misleading information, your account may be blocked or closed on amerio.bet.
1.1.7. As part of the registration process, you must choose a username and password with which you will access the website. Your sole responsibility is to ensure the security of the data for the login. You do not have to report to someone your data to log in the system. amerio.bet shall not be liable for whatsoever incorrect use or misuse of your account on amerio.bet by third parties as a result of disclosure by you of your data for the login intentionally or accidentally, actively or passively to any third party.
1.1.8. Your username and password for the account are for your personal use and should always be kept secret. Your account is intended solely for your personal use, so provided that you have given us through it all the requested information, and it is true, we are entitled to assume that all payments and playing operations are carried out by you. We are not responsible for the access to your account by any third party, and the Operator under no circumstances shall be liable for any damage suffered by you as a result of unauthorized use of your password by another person, as well as unauthorized access to your account. All the transactions, under which your correct username and password were entered, regardless of whether it was done with your consent or not, will be considered as valid. You should change your password regularly and must not disclose it to third parties. You can, at any time, change your password in "My Account" on this Website. We never ask users about their password. It is not necessary to write any personal data in a password, such as names, birth dates, phone numbers, and other familiar words. This will help to prevent unauthorized access to your account. Your sole responsibility is to ensure the confidentiality of your username and password, and you are responsible for all cases of unauthorized and illegal use of your data. We strongly recommend disabling beforehand the storing passwords function in the browser, to ensure stable operation of a robust program to protect against viruses and spyware, and firewall on your computer. If you do not use your computer, you must be sure to log out and shut it down. You should also refrain from using your account at Internet cafes, libraries and other public places that have Internet access. In case of the loss or unauthorized use of your password, you must inform us about it. You should also contact us immediately if you believe that a minor has got access to your account.

1.1.9. Loss of password followed by failure to participate in any amerio.bet games whatsoever shall not be a cause to claim any compensation. Neither shall loss of a password be a cause to cancel bets on sports or a withdrawal request.
1.2. Allocation of funds to your amerio.bet playing account
1.2.1. You can participate in any game, but if you do not have enough funds on the playing account of amerio.bet, amerio.bet shall not provide any credits to participate in the games. 1.2.2. All information required for placing funds to your playing account of your account on amerio.bet is presented on the pages of "CASH" and "Deposit" of this Website. You can use any convenient way for you to deposit money into the account listed on these pages. A list of possible methods of deposit can be changed periodically. Please note that some ways of placing funds into the account may not be available in some countries.
1.2.3. Depending on the method of placement of funds into the account, the amount of the deposit may be subject to a charge. The current amounts of such charges on deposits are specified for each deposit method in the "Cash" and "Deposit". Regardless of these charges, your bank may also charge a fee for the transfer of funds and other payment methods. 1.2.4. You guarantee that the funds that you deposit into your account do not have criminal and/or illegal and/or unauthorized origin;
1.2.5. You agree not to reject from the prior transactions or deny or reverse any payment made by you, which can cause refund by a third party in order to avoid any legal responsibility.
1.2.6. The company does not accept funds from third parties, that is, friends, relatives, partners and/or spouses. You need to deposit cash into your account only from the account/system and/or payment cards, which are registered in your name. If during the security check, we find a violation of this provision; all winnings can be confiscated and returned.
1.2.7. We accept payments in EUR & GBP. Please note that you bear the costs related to the currency fluctuations.
1.2.8. When using bank transfers, credit or debit cards to deposit the account, the funds will be credited only after amerio.bet receives a confirmation and authorization code. If amerio.bet does not receive such authorization, these funds will not be credited to your account.
1.2.9. In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption — TLS 1.2 and application layer with algorithm AES and key length 256 bit.
1.3.1. amerio.bet reserves the right to initiate primary or additional account's identity verification at any time and at its own discretion, as well as use additional procedures and means of verification in case the need arises. To verify the user's identity, amerio.bet has the right to request an identification document (including, but not limited to, a copy of your passport/ID card/or any used payment card, current utility bill issued in your name) and/or hold a video conference (e.g. Skype video call) and/or request a video recording of your game session with constant video recording. If you do not provide or cannot provide us with such information, then we have the right to suspend your account and/or permanently terminate your account until you provide us with the required information, and/or permanently close your account if it is not submitted.

You will be informed about the need for a videoconference with amerio.bet representative via online chat on the website when you contact us, or you will receive a corresponding message to your e-mail specified during registration.
A video conference with amerio.bet representative can be of the following types:
- for a person's identity. This procedure is needed for additional user identification in case of email change, two-factor authentication being disabled, etc.
- with questions from a amerio.bet representative. This procedure is needed for additional identification of the user in case you violate the rules of the project or in case of suspicious activity. Video conferencing takes 21 days since the account is blocked. If you do not complete this procedure within the specified time, the account will be blocked without the possibility of recovery.
1.3.2. In case the account is checked due to suspicions of fraudulent actions (including when the one who plays is not the account holder, if the software was used, etc.) amerio.bet may request a video recording of the game session of the account holder.
You will be informed about the need to provide a recording of your game session with constant video recording via online chat on the website when you contact us or you will receive a corresponding letter to an e-mail that was specified during sign up.
A game session can be of the following types:
- with a representative of Millhouse B.V. This procedure can be carried out from one to three hours.
- without a representative of Millhouse B.V., with a request to provide a recording of a gaming session and constant video recording. The recording duration is determined individually.
21 days are given from the moment the account is blocked in order to provide a game session recording. If you do not provide the video within the specified period, the account will be blocked without the possibility of recovery.
1.3.3. Verification procedures can only be performed with the owner of the account. During the verification it is necessary to have the original of your valid passport, a camera (PC or smartphone), a microphone and a room where you will be alone with an interruption-free Internet connection. In order to hold a video conference with the game session, it is also necessary to have a device that displays a screen that will show all gaming activity during the above mentioned procedure (laptop, PC).
1.3.4. Consideration of the verification results for the personal identification takes up to 24 hours, with questions - up to 30 calendar days, with a game session - up to 90 calendar days. You will receive a corresponding letter on the results of verification to the specified e- mail address. If the result of verification reveals any violations, we reserve the right to take appropriate action in accordance with the violated paragraphs of this agreement up to the complete blocking of your account. Complaints against decisions made by amerio.bet can be directed to the Curacao eGamings of Curaçao. E-mail: complaints@curacao- egaming.com.

1.3.5. In case of suspicious or fraudulent cash replenishments, including the use of stolen credit cards and/or any other activity of fraudulent nature (including any refunds or cancellation of payments), amerio.bet reserves the right to block your account, cancel any payment made and recover any winnings. We have the right to inform the relevant authorities and/or organizations (including the credit information agencies) of any fraud payments or other illegal activities. We reserve the right to hire collection agencies to return payments. Under no circumstances, amerio.bet shall be liable for any unauthorized use of credit cards, irrespective of whether it was stated or not about the theft of credit cards.
1.3.6. amerio.bet does not grant any credits for the use of our services.
1.3.7. You acknowledge and agree that your account is not a bank account and, therefore, the insurance, guarantees, replenishment or any other instruments of protection from the deposit insurance or banking insurance, as well as any similar insurance systems will not be available. The interests on the funds available in your account are not charged.

2. Deposit and Withdrawal

2.1 If you wish to participate in betting or gaming using the Website, you should deposit money in your account.

2.2 You agree that:

- the money that you deposit in your account does not originate from any illegal activity or source; and

- You deposit funds into your account for the purpose of playing, and not for any other purpose, and therefore you agree not to recall previous transactions, not to cancel them in any other way, and in any such event stipulated, you agree to return and reimburse us such undeposited funds, including any costs incurred by us in the process of collecting your deposits.

2.3 The Company does not accept third party deposits, i.e. a friend, relative, partner, husband or wife. You shall deposit from an account/system or credit card that is registered in your own name. If during our security checks we discover that this has occurred, all winnings will be forfeited and sent back to the casino and the original deposit to the legal owner of the account/Credit Card.

2.4 If bank transfer is required to return the money to the legal owner, all bank charges will be borne by the receiver. We do not accept cash funds sent to us. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the services. To the extent that they do not contradict the terms hereof, you agree to be bound by the terms and conditions of such third-party electronic payment processors and/or financial institutions.

2.5 By depositing money, you agree that you shall not make or attempt to make any chargebacks, and/or deny or reverse any payment that you have made and you shall reimburse the Company any charge-backs, denial or reversal of payments you effected and any losses suffered by the Company as a consequence thereof.

2.6 In case of suspicious or fraudulent payment, including the use of stolen credit cards or any other fraudulent activity (including any charge-back or other reversal of a payment) and including depositing with a purpose of money exchange between payment systems the Company reserves the right to block your account, reverse any made pay-out and recover any winnings. We are entitled to inform the relevant authorities (including credit reference agencies) of any payment fraud or other unlawful activity and leave the right to employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported stolen.

2.7 You hereby acknowledge that your account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. The interest is not accrued on the money in your account. You acknowledge and agree that all currencies’ exchange rates, might be changing from time to time and the Company is not responsible for any exchange rate changes.

2.8 You agree to pay for all goods and/or services or other additional services you ordered through the Website, as well as for any additional expenses (if necessary), including, but not limited, all possible taxes, charges, etc. You bear full responsibility for timely payments while using the Website. Payment service provider only facilitates a payment for the amount indicated by the Website, and it is not responsible for bearing by user of the Website the aforementioned additional funds/expenses. After clicking the “Pay” button you agree that this action doesn't imply refund. By placing the order on the Website, you confirm that you do not violate legislation of any country. Also, by accepting these Terms and Conditions, you, as сardholder, confirm that you are entitled to use Services offered via the Website. In case you use Website’s services, offering such specific services as gaming services, you make legally binding declaration that you have reached or surpassed the legal age, which is considered as such by your jurisdiction in order to use Services provided by the Website. By starting to use the Website’s Services you bear legal responsibility for not violating the legislation of any country where this Service is being used, and confirm that the payment service provider is not responsible for any such unlawful or unauthorised violation. By agreeing to use the Website’s services, you understand and accept that processing of any of your payments are executed by the payment service provider according to provider's terms. If you wish to reject to use services for your next purchases of goods and/or services or other facilities on the Website, you can do that by using your Personal account/profile on the Website. Payment service provider is not responsible for any failure to process the data related to your payment card, or for the issuing bank’s refusal to provide authorisation of the payment with your payment card. Payment service provider is not responsible for the quality, quantity, price, terms or conditions of any goods and/or services or other facilities offered to you or purchased by you from the Website by using your payment card. When you pay for any of the Website’s goods and/or services, you are primarily bound by the Website terms and conditions. Please note that only you, as the cardholder, are responsible for paying for all goods and/or services you have ordered through the Website and for any additional expenses/fees that can be applied to this payment. Payment service provider acts only as the executor of the payment in the amount stated by the Website, and it is not responsible for pricing, total prices and/or total sums. In case there is a situation when you do not agree with the aforementioned terms and conditions and/or other reasons, we ask you not to proceed with the payment, and, if necessary, contact directly the administrator/ support of the Website. By accepting the recurring payments, the user authorizes the Website to charge user's payment card automatically at the interval and in the amount selected by the user based on the available options during the purchase process. The user agrees that the payment card specified by customer for recurring payments to the Website is, and will continue to be, linked to an account that the user owns, and that the user will maintain sufficient availability under customer's credit card limit, or sufficient funds in the account linked to user's debit card, as applicable, to pay recurring payments. The user can cancel recurring payments by contacting the website’s support team at least five (5) business days prior to your next recurring payment due date. If the user submits cancellation request after this time, the cancellation will not take effect until the following recurring payment due date.

2.9 You are entitled at any time to submit a request to withdraw money from your account, provided that:

- all payments transferred to your account have been checked for any unacceptable actions, and no payment has been canceled;

- any verification actions mentioned in the Terms and Conditions have been properly effected.

2.10 When applying for cashing out the funds, the following points shall be considered:

- the information on your profile page shall be completely filled in and contain at least one confirmed phone number. The number is considered fully confirmed only upon the successful call to the user from a representative of the Company; The Company reserves the right to check the validity of the telephone number from time to time. If the Company is unable to establish contact with the user using previously confirmed phone number, then this number will be considered invalid;

- funds shall be withdrawn by the same method and to the same details with which the funds were previously deposited into your account;

- the funds will be cashed out within 15 (fifteen) days upon the submission on the request;

- the company reserves the right to withhold 10% of the withdrawn amount as compensation for the costs of making payments, if the turnover of funds (the amount of bets) on the account is less than three times the size of the deposit. The company deducts 20% before withdrawing the funds, if the deposit was made using a plastic card.

3. Bonuses

3.1. Casino bonuses and promotions are valid for use in Casino games (Slots, Live Casino games and Video Bingo) only.
3.2. Players must be over 18 years of age to participate in these promotions.
3.3. Users can only receive one deposit bonus.
Each bonus provided has wagering requirements that must be met in order to be able to make a withdrawal of winnings received from the bonus.
3.4 If you make a withdrawal before the minimum wagering requirements have been met, bonuses and winnings will be cancelled.
3.5 The general bonus terms and conditions apply to all promotions.
3.6 Withdrawal of winnings received when playing with a no deposit bonus is not possible via bank transfers.
3.7. Players with disposable email addresses are prohibited from playing at amerio.bet, as well as any deposit and no-deposit promotions. If, despite this, a player receives no-deposit freespins, any winnings received will be forfeited.

4. All bonus terms and conditions
4.1 All bonus offers can only be awarded to one person, family, household, email address, telephone number, payment method account (e.g. debit or credit card, Neteller, etc.), IP address and a shared computer such as a public library or workplace.
4.2 In order to pay out the winnings from the bonus funds, the player must make a turnover of bets for the amount specified in the terms and conditions of a particular bonus provided on the site amerio.bet
4.3 Please note that different games may contribute differently to the wagering bonus. When playing slots, 100% of the bets made will be counted towards the wagering bonus (except for the excluded games and classic slots listed below), and when playing table games, video poker, live games, scratch cards, Jogo do Bicho - only 5%.
4.4. The following slots can only be bet using your real balance: #BarsAndBells, #buyBonus of Maya, 10,001 Nights, 10,001 Nights Megaways,100 Juicy Fruits, 12 Animals, 12 Zodiacs, 1429 Uncharted Seas, 1942: Sky Warrior, 21 Burn Blackjack, 24 Hour Grand Prix, 3 Hand Blackjack, 3 Hand Blackjack Double Exposure, 3 Kingdoms - Battle of Red Cliffs, 32 Cards, 3x Super Peppers, 4 Squad, 40 Chilli Fruits, 40 Chilli Fruits Flaming Edition, 5 Crown Fire, 5 Families, 5 Lions Gold, 5 Lucky Lions, 5 Mariachis, 5 Wild Heart, 5 Wild Wild Peppers, 50 Wild Cash, 7 Days Anotherland, 7 Days The Spanish Armada, 7 Piggies 5,000, 7 Piggies 25, 000, 777 Strike, 777 Vegas Showtime, 88 Bingo 88, 888 Dragons, Across the Universe, Africa Gold, Africa Gold 2, Age of Akkadia, Air Combat 1942, Alchymedes, Alexander The Great World Conqueror, All Reel Drive, All Ways Hot Fruits, Amaterasu Keno, Ancient Egypt, Andar Bahar, Astro Jewels, Aztec Spins, Bloodsuckers, Bloodsuckers touch, Big Bang, Dead or Alive,, Dead or Alive, 2, Eggomatic, Queen of Gold, Queen of Gold 100. 000, Wolf Hunters, Tree of Fortune, Double Dragons, Pumpkin Patch, Craps, Pinocchio, Super 7 Blackjack, all games from Tens or Better, Three Card Rummy, Medusa, Medusa 2, Dark Vortex, Holmes and the Stolen Stones, Jokerizer, Spina Colada, The Dark Joker Rizes, Vikings Go Berzerk, Vikings Go Berzerk Reloaded, Scarab Treasure, Cazino Cosmos, Jack Hammer, Steam Tower, Reel Rush, Victorious, Aztec Emerald, The Wish Master, The Wish Master MEGAWAYS, Golden Beauty, Caribbean Poker, Caribbean Stud, Cash Kingdom, Cash Legion, Fa Fa Babies, Gods of Troy, Golden Unicorn Deluxe, Wings of Ra,Wolf Gold, Wolf Gold 1 000 000, Wu Zetian.
The list may be supplemented and updated without prior notice
4.5. When actively playing with bonus funds, it is forbidden to play accumulative slots. It is forbidden to use any strategies in order to fulfil the wagering requirements of the bonus, including the prohibition to accumulate any progressive mechanics when playing with bonus funds, and then continue playing with real funds after the bonus has been cancelled or lost. If we have reasonable grounds to believe that the player uses such strategies, the Administration reserves the right to cancel all winnings of the player and block the game account.
4.6. When playing for bonus funds is strictly prohibited to abuse the postponement of any game rounds, namely freespins and bonus games. Failure to comply with this rule leads to cancellation of winnings and confiscation of the active balance on the account.
4.7. In case of expiry of the bonus, the bonus amount and any winnings received when playing with this bonus are deducted from the account.
4.8. Only one bonus can be received at a time. Bonuses relating to deposits do not add up. Amerio.Bet Casino reserves the right to cancel any bonuses or winnings obtained through fraud.
4.9. Any winnings from bonus or freespins received after the bonus itself has been wagered, lost or cancelled will be deducted from the balance.
4.10. If a player has taken one no-deposit bonus then to use the next no-deposit bonus the player must make at least 1 deposit for any amount that can be deposited at the casino. If the user has already made a deposit before, to take advantage of the bonuses and receive your winnings, make a deposit (above the average of your previous deposits) without bonuses at least once after using previous bonus. Otherwise will be considered as abuse of bonuses and may lead to confiscation of funds or a ban on withdrawing winnings received from these bonuses.
4.11. All player payouts are subject to internal review If the review reveals that the player(s) are employing fraudulent strategies, exploiting a technical fault or error in the system or software, or engaging in any activity that Amerio.Bet Casino, in its sole discretion, considers abusive (e.g. "bonus abuse"), it reserves the right to revoke such player's right to take advantage of the promotion (and/or to cancel any winnings so obtained). Only fully completed winning and losing bets will contribute to the wagering bonus.
4.12. It is forbidden to have more than one account. Creating more than one account at Amerio.Bet casino for the purpose of receiving bonuses will be considered as abuse of bonuses and may lead to confiscation of funds.
4.13. According to the rules of game providers, bonus rounds and freespins do not participate in the jackpots. Jackpots are available only for real money bets.
4.16. If a group of players are found to be using the same game strategies and are also linked by (including but not limited to) the same type of payment system, geolocation or IP address, Amerio.Bet Casino reserves the right to confiscate bonus funds and/or deposit at its discretion.
4.17. If you use a promo code when making a deposit to receive a bonus as part of a promotion that for some reason is not available for your account, you will not be able to receive this bonus.
4.18. The deposit bonus is added immediately after the deposit. If a deposit bonus was available to you, but it was not credited automatically after your deposit, you should contact online support before you start playing. If you have already started playing for the deposit amount, the bonus cannot be added.
4.19. Any cancelled bonuses and freespins, as well as bonuses and freespins that have expired, cannot be refunded to your account.
4.20. If you cancel an active bonus, the winnings and bonus will be cancelled.
4.21. At the discretion of Amerio.Bet, any Player may be denied a bonus without explanation.
4.22. The Terms and Conditions published on the site (and updated from time to time) are written in English and only the English version of the Terms and Conditions is the basic and primary version. Literal translations into other languages may also be provided on the website. However, in the event of a disagreement between the English and translated versions, the English version will take precedence over the translated version.

5. Refund Policy

The following policy describes the refund practices for the Website. This refund policy is an attachment to our Terms and Conditions. Please read and ensure understanding of both documents before playing.

5.1. No refund can be completed once the alleged deposit (including the bonus) has been played using the services of Casino.

5.2. A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a player alleges that another individual (or a minor) has accessed his/her player account.

5.3. We reserve the right to withhold any refund or reverse transaction until the identity of the player account user is adequately established to our satisfaction, in order to ensure that any payment made to Casino will be honored after a refund has been made. You agree to provide, in case we demand, a notarized identification, or any other certified identification in accordance with the applicable laws of your jurisdiction. We shall additionally ask the information on your current address, and ownership of the payment methods used to add funds. In some cases, we can request an extended list of documents. The review of the refund request will be put on hold until all of the requested documents have been provided, and we can verify your identity and ownership of payment methods. If such notarized or certified identification and the other requested information are not provided within five (5) days upon our request, then such refund or reverse transaction shall not be effected, your player account shall be closed and you shall forfeit all funds in your player account, such decision shall be final, binding and not subject to appeal.

5.4. If you have funded your account with a credit card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available in the cashier.

5.5. If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our Casino managers, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.

5.6. Note that the refund amount cannot be less than 10 EUR. If your balance is less than the minimum amount, we will not consider your request. The fees related to the processing of the refund payments can be deducted from the total amount to be refunded.

5.7. If you want to block your account, please get in touch with our support team.

5.8. If you decide to block your account while having real funds left on your balance, we advise you to create a withdrawal request first.

5.9. It is not possible to withdraw funds from a blocked account. If there is a refund request from a blocked account, the potential refund amount cannot exceed the sum of the deposits of the last gaming session.

5.10. After 30 (thirty) days from the moment the account was blocked, if there was no request for a refund, all funds remaining on the blocked account’s balance will be debited.

5.11. If you are not satisfied with your experience using our services and decide to request a refund of funds left on the balance of your account, kindly note that we will deduct all winnings and bonuses before calculating the amount to be refunded.

5.12. If you have any questions, problems or would like to get more information on the terms of refund as well as ask for the refund, please contact our support: support@amerio.bet

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