Last updated: 04.09.2023

1. INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE

1.1. The following definitions are used in these terms and conditions:

“Access Device” means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);

“Bonus Terms” means any terms and conditions and/or rules with regard to promotions, bonuses and special offers which may apply to any part of the Services from time to time;

“Supervision institution” means the supervision institution of commercial gambling in Curacao;

“General Terms” means the terms and conditions set out in this document;

“Operator” means Group of companies – Millhouse B.V., registration No 164290 registered address is at Schottegatweg Oost 10 Unit 1-9 Bon Bini Business Center, Curacao, Registration no. (License Holder) ..........

“Privacy Policy” means the Operator’s privacy policy accessed via the Privacy Policy link, which is an inseparable part of these Terms and Conditions;

“Rules” means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming, as identified in more detail in paragraph 1.3;

“Services” means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;

“Terms of Use” means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under paragraph 1.3, the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by you; and

“Website” means the website or any respective page, subpage, subdomain or section thereof from time to time, located at or accessible via the domain name: amerio.bet
1.2 By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, you agree to be bound by the Terms of Use and you accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature

by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.

1.3 In addition, where you play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by Rules of any game You play (“Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which you are required to confirm your agreement to as part of the Services.

1.4 The original text of the Terms of Use is in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.

1.5 Please read the Terms of Use carefully before accepting them. Once you have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to your use of the Website. Please note that the Terms of Use are subject to change, as set out in paragraph 3 below.

1.6 If you do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use your account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have notified you, are in force from time to time.

1.8 For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and you should ensure at all times that your use of the Services is in accordance with the Terms of Use.

GENERAL TERMS
2. CONTRACTING PARTIES

2.1 The Terms of Use shall be agreed between you and the Operator and the payment processor. All information on the Website is provided by the provider of services on the Website, a company – Millhouse B.V. (hereinafter The Company,),is a company operating https://www.amerio.bet, Millhouse B.V. as Operator in these Terms and Conditions is referred to as .............., “We”, “Us”, “Our”, “Management”, “Site” or “Company” that you enter contract with. The player and registered account holder shall be referred to as “you”, “yours”, “customer” or “The Player”.

2.2 in the case of terms and conditions relating to money held in your account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.

3. CHANGES TO THE TERMS OF USE

3.1 We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to

comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to-date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.

3.2 Where we wish to make substantial changes to the Terms of Use, we will give you as much prior notice of such changes as is reasonably practicable via one of the methods set out in paragraph 3.3. For minor or insubstantial changes, we may not give you any notice of such changes, so you are advised to review the Terms of Use through the Terms and Conditions link on the Website on a regular basis.

3.3 Where we make changes to the Terms of Use which we wish to notify you of, we will do so by such method of notification as we may, in our discretion, deem appropriate.

4. OPENING YOUR ACCOUNT

4.1 In order to place a bet or play a game using the Services of the Company, you will need to open an account with the Operator (“Your Account” or “Account”).

4.2 In order to open Your Account for use with the Services, you can:
4.2.1 click on “Join Now” on the Website and follow the on-screen instructions; or
4.2.2 open by such other Account opening method as shall, from time to time be offered by the Operator;

4.3 When you open Your Account, you will be asked to provide us with personal information, including your full legal name, date of birth and/or personal code, appropriate contact details, including a residence address, telephone number, email address and payment card details (“Your Contact Details”). You may update Your Contact Details from time to time by contacting Customer Services or through the “My Account” management page on the Website, or by such other method as shall, from time to time, be offered by the Operator.

4.4 In opening Your Account, you warrant that:
4.4.1 You understand and accept the risk that, by using the Services, you may, as well as winning money, lose money;
4.4.2 You are: (a) over 18 years of age; and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to you (the “Relevant Age”);
4.4.3 gambling is not illegal in the territory where you reside;
4.4.4 You are legally able to enter into contracts;
4.4.5 You have not been excluded from gambling; and
4.4.6 You have not already had an Account closed by us for any reason.

4.5 Your Account must be registered in your own, correct, full legal name and personal details and it shall only be issued once for you and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc.) and/or account in respect of the Services. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be “Duplicate Accounts”. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:

4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by you;

4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by you in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or

4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for you through the Duplicate Account shall be retained by us.

5. VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS

5.1 You warrant that:
5.1.1 the full legal name, residence address, date of birth and/or personal code, payment card details you provide when opening Your Account is correct; and
5.1.2 You are the rightful owner of the payment card and funds which you at any time deposit in Your Account.

5.2 If information and personal details from the uploaded identity document and address proof is different than the full legal name and other details provided during registration – Your Account will be immediately closed, until correct information and/or proof documents will be provided.

5.3 By agreeing to the Terms of Use You authorize us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the “Checks”). You agree that from time to time, upon our request (including requests from payment processor), you may be required to provide additional details in respect of any of such information you have provided us, including in relation to any deposits which you have made into Your Account.

5.4 Whilst we are undertaking any Checks from time to time, we may restrict you from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause you a problem, please contact us – support@amerio.bet.

5.5 In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that you provide us with a notarized personal identification document or any equivalent certified personal identification document according to the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction, we may prevent any activity to be undertaken by you in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by you, keep any amount deposited on the Account following the closure of the Account by us.

5.6 It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that you are of the Relevant Age then we may suspend your Account until such time that we are able to confirm that you are of the Relevant Age. If

you are subsequently proven to have been under the Relevant Age at the time you made any gambling or gaming transactions with us, then:
5.6.1 Your Account will be closed;
5.6.2 all transactions made whilst you were underage will be made void, and all related funds deposited by you will be returned by the payment method used for the deposit of such funds, wherever practicable;

5.6.3 any deposits made whilst you were under the Relevant Age will be returned to you; and
5.6.4 any winnings which you have accrued during such time when you were under the Relevant Age will be forfeited by you (and shall be deducted from the amount of any deposit returned under paragraph 5.5.3) and You will return to us on demand any such funds which have been withdrawn from Your Account.

6. KNOW YOUR CLIENT POLICY

To make the Age Verification process as easy as possible, here are a few hints for when

you send in your documents:

Each document must be sent as a separate image.
Photo Captured images are preferred, but if you’d rather scan your documents, send them as a .jpg.

When you take your picture:
Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden.
Your picture must be in focus and all the text easy to read.
Your full passport photo page or identification document must be in shot, don’t leave any

bits out or cover with your hand or fingers.
Your lighting must be good, to stop any glare don’t use flash.

We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.

6.1. Why do I need to verify my account?

When you sign up for a new account, we check that you are over 18 or not under Relevant Age and we verify that you are who you say you are (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.

6.2. What do I need to provide?

To verify your age, we will accept one of the following documents:
Passport (recommended).
Driving license.
National ID Card.
Birth Certificate (verification takes up to 24 hours).
Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).

Card data shall not be collected and stored by Us without PCI DSS.
To verify your identity (KYC) we may need additional documents which could also include:
Signed Credit Agreement.
Utility Bill (not older than 6 months old).
Bank Statement (not older than 6 months old).

Make sure your documents are in acceptable condition.

6.3. How can I send you my documents?

The quickest and easiest way to verify your account is online. You can also send the documents via email.
Here are a few tips on how to get it right first time:
Sending your documents via email

Take a photo of each of your documents and save the photos (or, scan them and save as a .jpg)
Open the email account that you used to register for our Website.
Open a new email, addressed to suipport@amerio.bet
Attach the photos.
Enter your account number or username in the ‘Subject’ bar at the top of your email
Press ‘Send’.

When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
Your full legal name and contact details, including a valid email address which needs to be unique to your account.
Your date of birth or personal code – you must be at least 18 years old.
A unique username (your username may contain only letters, numbers, underscore and

hyphen symbols) and a password which means only you can access your account.
Your betting currency and a deposit limit.
A security question and the answer.

Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.
For legal reasons when traveling abroad you may not be able to access your account. We are unable to accept accounts or offer any of our products or services to clients who are residents in the following countries (USA, Aruba, Bonaire, Curacao, France, Netherlands, Saba, St Eutatius, St Martin):

Game provider Restricted territories: No Customers shall be accepted from USA, France, The Netherlands, the Dutch Caribbean Islands; Curaçao, Aruba, Bonaire, St. Maarten, St Eustatia and Saba.

Amatic

BetGames

Booming Games

EGT

Evolution gaming

EvoPlay

Fugaso

GameArt

Habanero

Igrosoft

Kiron Interactive

Microgaming

NetEnt(Live and Slots)

PariPlay

PG Soft

PlayNGo

Playson

Pragmatic Play

Quickspin

Red Tiger

Spinomenal

Sportsbook Silver

The list of game providers and territories, where from the Customers are not accepts may be amended time from time.

7. USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION

7.1 After opening Your Account, you must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.

7.2 All transactions made where your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorized by you, and we shall not be liable for any claims in the event that you disclose your username, password or account number to anyone else (whether deliberately or accidentally).

7.3 If you have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorized third party, please contact us immediately for a replacement through Support@amerio.bet details of which can be found in the Contact Us.

8. DEPOSITS AND WITHDRAWALS FROM YOUR ACCOUNT

8.1 If You wish to participate in the Services, you must deposit money into Your Account from an account or source of which you are the account holder. Such funds may (subject to paragraph 5) then be used by you to place bets or play games. If you use a payment method in respect of which you are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.

8.2 For the avoidance of doubt Your Account shall not be used by you as a bank account and, should we become aware of deposits into and withdrawals from Your Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account). Funds deposited with us in Your Account shall not attract interest.

8.3 To the extent required by your local law or tax or other authorities you are responsible for reporting your winnings and losses arising from the Services.

8.4 You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit please contact support@amerio.bet Any confirmed reductions to your deposit limit will be of immediate effect.

8.5 Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, you may request withdrawal of funds from Your Account at any time provided that:

8.5.1 all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise canceled;
8.5.2 any Checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and

8.5.3 You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).

8.6 On any withdrawal approved by us, provided that you give us sufficient information as to how the funds should be transferred to you, we will return the relevant funds to you (less charges incurred or any other amount required to be deducted from your withdrawal in order to comply with any applicable law).

8.7 We will attempt to accommodate your request regarding the payment method and currency of payment of your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by you, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the currency in which your deposit was made or that was otherwise requested by you and, in circumstances where we are required to convert your deposits between different currencies, the conversion rate used by us will set upon our discretion.

8.8 Inactive Account Fee. If You do not use Your Account for betting or gaming, making a deposit, withdrawal or transfer, or if it is otherwise inactive, for a period of at least 13 consecutive months then it will be an “Inactive Account”. All Inactive Accounts will incur a fee (“Inactive Account Fee”), the details of which can be found in the Help section of the Website. We will notify you when Your Account becomes an Inactive Account, and at least 14 days before any Inactive Account Fee is deducted from it. €

8.9 LIMITATIONS:

The minimum withdrawal amount is 10USD or equivalent in another currency.

All payout requests are processed in the order of the queue within 48 hours.

Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.

8.10 PAYMENT SYSTEM RESTRICTED COUNTRIES 8.10.1.Visa/Mastercard

We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisite for paying out are that an initial pay- in was done and for Mastercard this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per transaction limits are 5000 USD for Visa and 5000 USD for Mastercard.

8.10.2 Visa
For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT:
USA
Australia
Hongkong
India
Indonesia
Japan
Korea
Malaysia
Singapore

8.10.3 Mastercard
Mastercard PT list of countries supported. List of participating countries for PT: Andorra
Austria
Belgium
Cyprus
Czech Republic
Denmark
Estonia
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Luxembourg
Malta
Monaco
Netherlands
Norway
San Marino
Slovakia
Slovenia
Spain

Sweden Switzerland Turkey
United Kingdom

8.10.4 Skrill
Countries restricted for registration. Residents of this country category can access the websites, but cannot register/sign up an account:
Afghanistan
Angola
Barbados
Benin
Bonaire
Burkina Faso
Cape Verde
Cuba
Comoros
Djibouti
East Timor
Eritrea
Faroe Islands
French Polynesia
Gambia
Greenland
Grenada
Guadeloupe
Guyana
Iran
Iraq
Japan
Kyrgyzstan
Lao People’s Democratic Republic
Libya
Macao
Martinique
Namibia
Nauru
New Caledonia
Niger
North Korea
Palau
Reunion
Saint Barthelemy
Saint Martin (Sint Maarten)
Samoa
South Sudan
Sudan
Suriname
Syria
Tajikistan
Togo
Turkmenistan
US Minor Outlying Islands

8.10.5 Skrill
Banned countries. Residents of this country category cannot register an account, nor access the Skrill domains:
Afghanistan
Cuba
Eritrea
Iran
Iraq
Japan
Kyrgyzstan
Libya
North Korea
South Sudan
Sudan
Syria

8.10.6 Skrill
Restricted for Gaming and Binary:
American Samoa (relevant state licenses required)
Brazil
Canada
China (Pr)
Guam (relevant state licenses required)
Hong Kong
Israel
Macao
Puerto Rico (relevant state licenses required)
Northern Mariana Island (relevant state licenses required) Singapore
Turkey
United Arab Emirates
United States Of America
US Minor Outlying Islands
US Virgin Islands
8.10.7 Neteller
Does not provide service to the following countries: Afghanistan
Benin
Bonaire
Burundi
Central African Republic
Chad
China
Congo Republic
Crimea
Cuba
Djibouti
Equatorial Guinea
Eritrea
Gabon
Gambia
Guinea
Guinea-Bissau

Guyana
Iran
Iraq
Kazakhstan
Kyrgyzstan
Lao People’s Democratic Republic Liberia

Libya
Madagascar
Malawi
Mali
Mauritania
Mongolia
Montserrat
Myanmar
Nauru
Niger
Niue
Norfolk Island
North Korea
Palau
Papua New Guinea Saint Barthelemy
Saint Kitts and Nevis Saint Martin
Sint Maarten
Sierra Leone
Sudan (North and South) Suriname
Syria
Tajikistan
Timor-Leste
Togo
Turkmenistan Uzbekistan
Western Sahara
Yemen

8.10.8 Neteller
Requires local license for specific countries: Australia
Belgium
France
Germany
Japan
Spain
Turkey
UK

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